Help Center

FAQ's

General Questions

What kind of payment types can I use to pay for my order?

How long will it take my order to arrive?

Where do we ship?

How can I review my order details?

Did my order get received?

What is an oversize charge?

Do you have a retail store?

What are your hours?

Shipping

When will my order get shipped?

Who do you ship with?

Returns

What is your return policy?

Will I be reimbursed for my return shipping costs?

How do I report a damaged or defective product?

Can you replace my order?

Hay River Tack and Supplies