Shipping & Returns
Shipping
Please allow 7-14 days. Once your order is ready, we ship USPS and UPS. You will automatically receive tracking information once your order has been processed for shipment.
| Pick Up In Store | $0 |
|
$.01 – $20.00
|
$7.99 |
|
$20.01 – $50.00
|
$8.99 |
|
$50.01 – $75.00
|
$11.99 |
|
$75.01 – $100.00
|
$12.99 |
|
$100.01 – $150.00
|
$14.99 |
|
$150.01 – $200.00
|
$17.99 |
|
$200.01 – $250.00
|
$19.99 |
|
$250.01 – $300.00
|
$21.99 |
|
$300.01 – $350.00
|
$23.99 |
|
$350.01 – $400.00
|
$25.99 |
|
$400.01 – $450.00
|
$26.99 |
|
$450.01 – $500.00
|
$29.99 |
|
$500.01 and up
|
$32.99 |
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, it must be received within 30 days of purchase, your item must be unused and in the same condition that you received it with all tags attached in original condition. It must also be in the original packaging. Used items are not returnable except used saddles. Used saddles have a 5 day return.
Non-returnable items: Gift cards, Jewelry
Saddles may be exchanged or returned for store credit with a 20% restocking fee. Shipping is the responsibility of the customer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days minus shipping costs.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@hayrivertack.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@hayrivertack.com and send your item to: 165 Mose Drive, Sparta TN 38583.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To Us
To return your product, you should mail your product to: 165 Mose Drive, Sparta TN 38583
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping any item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.