Refunds & Exchanges
If you did not pay full price for an item it is considered on sale or clearance. ALL SALE AND CLEARANCE ITEMS ARE NON-RETURNABLE.
Do you need to return an item?
If your item meets the return requirements, it must be returned in new, unused condition with original packaging and tags within 30 days of receiving the item (verified through tracking information).
Before you return your item, you must have a RETURN AUTHORIZATION NUMBER. Please email us at HAYRIVERTACK@GMAIL.COM with your name and order number and we will contact you with instructions on how to return your purchase and a Return Authorization Number.
Shipping charges are non-refundable. The customer is responsible for the cost of shipping for exchanges and returns, exclusions may apply.
If your order included a free item and the order (in whole or in part) is returned, the actual price of the free item will be deducted from refund amount UNLESS the free item is also returned OR adjusted cost still qualifies your order for the free item. All Clearance sales are final and no refunds will be allowed.
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- To start the refund process, please send an email to hayrivertack@gmail.com and include your order number and reason for returning the items and we will send you a form to return with your items and an authorization number showing that your return is approved.
NOTE: Purchases made between November 15th and December 25th will have an extended return time frame to accommodate Christmas purchases. If you purchase any items between these dates we will allow returns up to January 25th.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Non-Refundable Items
- Jewelry
- Clearance or on sale items
- Helmets
- Gift Cards
- Shipping Charges
- International Orders
Refund Process
Hay River Tack and Supplies processes most returns within 5 business days of receiving the returned merchandise. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: Once we initiate the credit for your return, the actual date the refund is posted to your account is determined by the bank/company who issued the original payment.
Shipping To Us
To return your product, you should mail your product to: 165 Mose Drive, Sparta TN 38583
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Hay River Tack and Supplies is not responsible for any lost or missing returns or exchanges sent from the customer. If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Saddle Policy
If the saddle does not fit your horse or you are not satisfied with it, you may return the saddle within 5 days of receiving it. The customer will pay for shipment back to Hay River Tack and Supplies and a refund will be given on the saddle returned minus any shipping charges. If the saddle has been used or shows any sign of use, the customer pays a restocking fee.
